QuickBooks error OL-393 is a banking error code in QuickBooks that occurs when you try to connect with your online banking or attempt to download a transaction. QuickBooks enables users to connect with their bank so that they can keep track of their income, expenditure, and other transactions taking place on a daily basis. You can also save your time for double-entry of the transactions in the QuickBooks manually. However, you may face technical challenges like QuickBooks error OL 393 while downloading a transaction in the software that needs immediate resolution. For complete troubleshooting instructions follow the article until the end.
Can’t connect with your bank/financial institution due to QuickBooks banking error OL-393? Get expert’s help with the error-code by dialing our QuickBooks error support number 1.800.417.5147
QuickBooks Error Code OL-393 – Meaning
Every time, you want to connect or download from your bank, the QuickBooks error message OL-393 appears on the screen.
“QuickBooks was not able to get all of your financial transaction information up to date”
Furthermore, the error message will also describe the causes of error and steps to fix it. The error typically occurs if you are not using QuickBooks regularly, and the bank denies to connect due to some security reasons. There are various other reasons behind the QuickBooks error OL 393.
Reasons That May Lead To QuickBooks Online Banking Error OL-393
The QuickBooks online banking error OL-393 can take place due to the improper bank account or QuickBooks set up. It can be your wrong Sign-in credentials causing the error. Besides, if you swap an old account with the new one and don’t register with the bank, then the error is sure to happen. Furthermore, an unresponsive server of your financial institution can be a potential cause behind the QuickBooks error OL-393. Also make sure that you have verified your identity with the bank.
How to Deal With Intuit QB Error Message Code OL-393?
Read the below-listed instructions carefully in the sequence and fix the error like a tech-expert.
Solution 1: Verify Internet Connectivity
First of all, check your Internet connection is working well to download transaction from your bank. Make sure that your Internet security services are not obstructing QuickBooks from accessing online banking. If they do, Configure Windows Firewall settings in a way that they add to the QuickBooks error OL 393 resolution.
Solution 2: Try Fixing the Error by Creating a Test File
If the QuickBooks error OL-393 still flashes on your screen, create a new test file which can help in identifying which among the bank and QB software causing the error-
- Open QuickBooks, Go to File, select New Company.
- Click on Express Start and QuickBooks Setup Window opens next.
- Provide it with the asked information and finally click on Create Company.
If the above-listed steps give an error, then the fault is arising from your bank. Reach out to your bank, and check for a server outage. Describe your error to a bank professional and also check for the login credentials.
Solution 3: Refresh QuickBooks Connection with the Bank
If the step mentioned above doesn’t help, then refresh your QB server connection to the financial institution. You have to turn off your bank feeds on the first step and then turn it on, and the job is done.
- Navigate to the List menu in QuickBooks and then choose Charts of Accounts.
- Now choose your preferred account you want to deactivate, right-click on it and then select Edit Account.
- Next, from the Bank Feed Settings tab, select Deactivate all online services and click OK to confirm your selection.
- Finish the turning-off process by clicking Save & Close.
- Turn the feeds on and see if refreshing QuickBooks can fix QuickBooks error OL-393.
Make a final check on your company data and examine it is not corrupt. A corrupt or damaged file can also be the root cause of the QuickBooks error OL-393. Running Rebuild Tool can fix a majority of the data corruption issues in the QuickBooks and resolve OL-393 error subsequently.
This blog is self-sufficient in resolving the error OL-393 if you have performed the procedures with the utmost attentiveness. Getting stuck with any step is absolutely normal, but the best part is that you can acquire help with all your queries. Dial our QuickBooks support number 1.800.417.5147 and interact with the top-rated professionals to rectify QuickBooks error OL-393.