QuickBooks keeps freezing is a common issue that user faces when they trying to use QuickBooks Desktop. However, most users report that QuickBooks often take too much time to initiate and even freezes in the process, costing them much time and effort to look for a solution. The search engines are often filled with queries like “How to Unfreeze QuickBooks keeps crashing”, and if you have come here seeking the answers for the same, your research can finally conclude. Read the blog below to find out more about the issue and its solutions.
If you face any errors while trying the troubleshooting steps on the query of “How to unfreeze QuickBooks”, then feel free to call on the toll-free number 1.800.417.5147 anytime and get immediate technical assistance from an expert
What is QuickBooks Keeps Freezing Issue?
You may experience QuickBooks keeps crashing or freezing up the problem while you are working or using QuickBooks Desktop application and generally it occurs where the QBWuser.ini file is damaged, Data file has some integrity issue. To know more deeply about How to resolve QuickBooks keeps freezing and what are the reasons, Read the following article.
What are the Reasons behind QuickBooks keeps freezing ?
Below are mentioned the causes behind the common problem of QuickBooks Desktop keeps crashing or freezing up. Take a look.
- Major QuickBooks components are damaged.
- The web browser’s cache is slowing down the QB initialization process.
- The company file data is damaged or corrupted.
- The name of the company file is beyond the character limit set by Intuit.
- There are some program problems in the QB software.
- The QBWUSER.INI file is damaged.
- Some QB process is running behind the desktop and preventing the software from opening.
- The company file has become too big in size.
What are the Troubleshooting Methods to Fix QuickBooks Desktop Keeps Freezing?
To answer your searched query on “How to Unfreeze QuickBooks”, we have listed down the best solutions to fix your problem. Follow them in the given order.
Solution- 1: Run the QuickBooks Install Diagnostic Tool in the Tool Hub
QuickBooks Desktop takes too long to respond or doesn’t respond when there are some component issues in the application. Such issues are based on improper installation and damaged files created out of it. To fix these files, the user must use the install diagnostic tool from the QuickBooks Tool Hub. The utility can only be accessed through the QuickBooks tool hub, and if you don’t have it on your computer, download it from Intuit’s website and install it before proceeding to the steps mentioned below.
- Open the QuickBooks tool hub and click on the Installation Issues tab.
- Select the QuickBooks Install Diagnostic Tool option and let the tool run until its due time.
- Do not manually close the utility and once it resolves the issue (if any), try to open the QuickBooks again.
- The users can also run the Clean Install Tool to tackle the component issues if they are not resolved by the Install Diagnostic Tool. Follow our blog on How to Download and Run QuickBooks Clean Install Tool to carry out the clean installation of QuickBooks efficiently.
Solution- 2: Delete the Cache in the Internet Explorer
QuickBooks Desktop performs sluggishly when the excess data like the cache in the Internet Explorer accumulates over a long time. The QuickBooks Desktop requires Internet Explorer as its default browser, and as a result, the overloaded system finally crashes, and QuickBooks freezes with it. To take out the junk cache from Internet Explorer, follow the steps mentioned below.
- Open the Internet Explorer and click on the gear icon to open the Tools menu.
- Under the Safety drop-down, select Delete browsing history.
- Verify that the checkboxes against temporary Internet Files and Cookies are ticked and click on Delete.
Solution- 3: Run the Verify or Rebuild Data Utility for Data Damage
QuickBooks will take forever to open if there is data damage within the company file. To fix it, the user must confirm the presence of the damage by using the Verify Data utility and if any damage is found, then run the Rebuild Data utility to fix it.
- Select the File menu and click on Utilities.
- Choose the Verify Data option and if the tool shows any damage, go back to the File menu.
- This time, select Rebuild Data and click on OK.
- The tool may take some time to repair the damage and once it finishes, click on OK.
- Run the Verify Data utility again to ensure that there is no damage in the company file anymore.
Solution- 4: Verify Your Company File’s Character Limit to fix QuickBooks Keeps Crashing Problem
The name of the QuickBooks company file must not exceed more than 64 characters, including the four characters of the extension (.QBW). If your company file’s name does not follow the above limitation, it may result in QuickBooks freezing from time to time. So take a note of the character strength of your company file’s name and if it is more than 64 characters, rename the file to make its name shorter.
Solution- 5: Run the Quick Fix My Program in the Tool Hub
If the QuickBooks stops responding, then it points to the program problems within the QB Desktop. In this case, running the Quick Fix my Program will help the user to run a quick repair of all the program files quickly. Follow the steps below to run the utility.
- Open QuickBooks Tool Hub and click on Program Problems on the left pane.
- Choose the first option on the right-side of the screen, i.e., the Quick Fix my Program button.
- The tool may take more than 1 minute to complete the scan and fix the issues.
- Restart your system once it finishes.
Solution- 6: Update the Name of the QBWUSER.INI File
It might be possible that your user profile is corrupted, and that’s why QuickBooks is freezing unexpectedly. A quick fix to this problem is to rename the QBWUSER.INI file and the EntitlementDataStore.ECML file to reset the user file by following the steps mentioned below.
Note: Before proceeding to the steps below, the user must enable the hidden files and folders to show by following these steps:
- Go to the File Explorer and select the View tab.
- Click on Hidden Items.
- Close QuickBooks and go to My Computer.
- Click on the C: Drive, and at the top-right corner, click on the Search option.
- Type QBWUSER.INI and press the Enter key.
- Right-click on the .INI file and click on Rename.
- Add the word .LMN and press Enter to save it.
- Following the same steps, search for the EntitlementDataStore.ECML file.
- Rename the file and restart QuickBooks.
Solution- 7: Suppress the QuickBooks Process from Task Manager
Restarting the QuickBooks after completely shutting it down will restart the process efficiently and may be able to open QuickBooks Desktop quickly. Follow the steps below to complete the action.
- Press the Windows Key to open the Start menu.
- Type Task Manager and press the Enter key.
- Once the Task Manager opens, click on the qbw32.exe process and select End Task.
- Restart QuickBooks.
Solution- 8: Use Condense Data Utility to Shrink the Bloated Company File
As old as a company file gets, the bigger size it acquires over time. Bloated company files require more time to load and hence, make QuickBooks initiate at a much slower speed. The size of a company file can be shrunk through the condense data utility in QuickBooks by following the given steps. Make sure to create a backup of the company file beforehand.
- Open QuickBooks and select the File menu.
- Click on Utilities and select Condense Data.
- Choose the options as per your requirements while going through the wizard and click on Begin Condense.
- The condensing will require some time to complete and once it completes, restart QuickBooks.
Need Professional Assistance to Resolve QuickBooks Keeps Crashing / Freezing Problem?
At the end of our blog on the popular user query – “QuickBooks Keeps Freezing ”, we hope that the content in the post is easy to understand and helps our readers resolve their problems immediately. However, if still your QuickBooks keeps freezing, call on the helpline number 1.800.417.5147 anytime and get expert assistance.